Cisco Systems H.323/SIP Podręcznik Użytkownika Pobierz pdf (Strona 40)

4-4

Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1

OL-6571-02

Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1

Troubleshooting Caller Connectivity

Checking the Cisco Unified MeetingPlace Audio Server System When IP Ports

Do Not Answer

Step 1 Check that the Ethernet switch port or any other network devices to which the MA-16 blade connects

directly is set to fixed 100 Base-TX Full Duplex.

Step 2 Make sure that the IP ports on the server are configured and active by using the blade and portstat

commands.

Step 3 Check the port status by performing the following steps:

a. Log in to the CLI.

b. At the tech$ prompt, enter the tvportstat -all command and monitor the output.

c. Make a test call.

d. Verify that the incoming call is seen by the server.

Step 4 Trace a test call by performing the following steps:

a. At the tech$ prompt, enter the cptrace -T 5 command and monitor the output.

b. Make another test call.

c. Verify that the incoming call is seen by the server.

Step 5 Check for warnings and alarms, especially those that occur in “cpiphandler.cc” by performing the

following steps:

a. At the tech$ prompt, enter the viewexlog -s info -l | more command.

b. Scroll through the log by entering f.

Step 6 At the tech$ prompt, enter gwstatus to verify that both the Cisco Unified MeetingPlace Gateway SIM

and IP-gateway server have a status of OK.

Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software

Release 5.2.1 Server When IP Ports Do Not Answer

Step 1 To verify that both the Gateway SIM and IP-gateway server have a status of OK, enter gwstatus at the

tech$ prompt.

Step 2 Verify that the Release 5.2.1 configuration has the appropriate call control enabled—either H.323 or SIP.

Step 3 Open the Cisco Unified MeetingPlace Gateway SIM eventlog.

Step 4 Make a test call.

Step 5 From the Cisco Unified MeetingPlace Gateway SIM eventlog, verify that the test call is received by the

IP-gateway server and that the call-processing server is returning a response code of 0, as shown the

following example:

MP Resp. Msg=3 CPerr=0 SeqNum=0x16

1 2 ... 35 36 37 38 39 40 41 42 43 44 45 ... 53 54

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Cisco Systems H.323/SIP Podręcznik Użytkownika Strona 40