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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 4 Configuring Personal Assistant
Logging On to and Out of the Personal Assistant Administration Interface
12. Personal Assistant looks up callers in the corporate directory when an internal caller is placing a call
to another user. In order for Personal
Assistant to find the caller, the number of the caller must match
the number as written in the corporate directory. If the numbers do not match, Personal
Assistant
will not be able to determine the caller. This can happen, for example, if you enable 5-digit calling
on the internal network, but you use 7- or 10-digit numbers in the corporate directory.
If you want Personal Assistant to be able to identify callers (which is required for effective call
routing rule processing), configure directory lookup rules. See the
“Configuring Directory Lookup
Rules” section on page 4-17.
13. If you have a large number of users, users might encounter problems when trying to dial a party by
name. For example, there might be too many parties that have the same or similar names. To help
users narrow the Personal
Assistant search, you can create directory hierarchies that will let users
specify a location or department to search. See the
“Configuring Directory Hierarchies” section on
page 4-18.
14. If you want to set up rules to apply to all calls that come through the Personal Assistant system,
create and configure systemwide rules. See the
“Setting Up Systemwide Rules” section on
page 4-19.
15. If you are using Cisco Unity, configure the integration with the messaging system to enable voice
mail browsing for your users. See the
“Integrating Personal Assistant with a Cisco Unity Voice
Messaging System” section on page 4-20.
16. If you are using Octel voice messaging, configure the integration with the messaging system to allow
Personal
Assistant to distinguish between internal and external Octel numbers. See the “Integrating
Personal Assistant with an Octel Voice Messaging System” section on page 4-23.
17. If you are using Exchange 5.5, configure the integration with Exchange to allow Personal Assistant
to send e-mail for refresh notification, PIN changes, and paging. See the
“Integrating
Personal Assistant with Exchange 5.5” section on page 4-24.
Logging On to and Out of the Personal Assistant Administration
Interface
You must log on to the Personal Assistant Administration interface to view or change the
Personal
Assistant configuration. Personal Assistant manages logons based on Windows 2000 local user
accounts. You must use an account with administrative privileges on the Windows
2000 system running
the administration interface in order to change the Personal
Assistant configuration.
To Log On to and Out of the Personal Assistant Administration Interface
Step 1 From a supported web browser window, open the Personal Assistant Administrator page by using the
format http://<PA host>/pasystemadmin, where PA
host is the server on which you installed the
administration interface.
For example, if you installed the administration interface on a server named paserver, the URL would be
http://paserver/pasystemadmin.
The Log on screen displays.
Step 2 Enter a Windows 2000 local user name that has administrator authority, and its password. The user name
must be defined on the system that is running the administrator interface.
Step 3 Click Login. Personal Assistant logs you on to the system, and you can access the various configuration
pages.
- Text Part Number: OL-4590-03 1
- CONTENTS 3
- Contents 4
- Overview 9
- Audience 9
- Related Documentation 10
- Help and Document Conventions 10
- Obtaining Documentation 11
- Documentation Feedback 12
- Submitting a Service Request 13
- Personal Assistant Features 15
- Cisco CallManager Clusters 18
- Interaction Terminology 21
- Incoming Call Handling 21
- Speech-Recognition Server 22
- Personal Assistant Server 23
- License and Resource Managers 23
- Creating Server Clusters 24
- Speech-Recognition Servers 25
- Configuring Load Balancing 28
- Cisco CallManager Version 3.x 37
- Preventing Toll Fraud 38
- Earlier) 42
- Personal 44
- Assistant 44
- Using an LDIF File 45
- Sample LDIF File Creation 46
- Corporate Directory 48
- To Refresh the System 49
- Personal Assistant 51
- Creating a Phone Partition 52
- Handling—Cisco 55
- CallManager Version 3.x 56
- Interface 65
- Configuration (Personal 72
- Configuring Messaging 74
- To Configure Messaging 75
- Creating Dialing Rules 78
- Setting Up Systemwide Rules 81
- Messaging System 82
- • The caller ID is known 86
- Accessing the User Interface 89
- Dialing Personal Assistant 90
- Obtaining Help 90
- Managing Users 90
- Unable to Use Speech Commands 94
- Too Many Available Options 95
- Calls Dropping 96
- Step 3 Click Properties 99
- OL-4590-03 100
- Monitoring Server Status 104
- Monitoring Performance 104
- CDP Support 108
- Reference 111
- Control Center 112
- Corporate Directory Settings 113
- Dial Rules Configuration 116
- Directory Lookup Rules 118
- Messaging Configuration 120
- Miscellaneous Settings 122
- Reset User Information 125
- Server Configuration 126
- Server Status 130
- Speech Services Configuration 131
- Systemwide Rule Options 135
- Systemwide Rules 135
- Telephony Configuration 136
- Windows 2000 146
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