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Chapter 8 Troubleshooting
Troubleshooting Overview
SCE 2000 4xGBE Installation and Configuration Guide
OL-7824-02 8-7
Generating a File for Technical Support
In order for technical support to be most effective, the user should provide them with the
information contained in the system logs. Use the logger get support-file command to
generate a support file for the use of Cisco technical support staff.
To generate a log file for technical support, complete the following steps:
Step 1 From the SCE 2000# prompt, type logger get support-file filename and
press Enter.
The support information file is created using the specified filename, and the SCE 2000# prompt appears.
This operation may take some time.
Check the LEDs
The front panel LEDS are the most immediate problem-detection mechanism of the platform.
Refer to the following sections for information on SCE 2000 platform LEDS:
• Front Panel (on page 2-3)
• LEDs (on page 4-17)
• SCE 2000 Operational Status (on page 8-8)
- SCE 2000 4xGBE 1
- OL-7824-02 i 3
- Contents 4
- Organization 8
- Related Publications 9
- Document Conventions 10
- Obtaining Documentation 11
- Submitting a Service Request 12
- Preface 13
- Introduction 15
- Chapter 1 Introduction 16
- The SCE Platform 17
- Service Control Management 18
- Front Panel 19
- Front Panel 20
- Table 2-2 SCE 2000 Ports 20
- Back Panel 22
- SCE 2000 Component List 23
- 2-8 OL-7824-02 24
- OL-7824-02 2-9 25
- Topology 27
- Functionality 28
- Number of links 28
- Redundancy 28
- Link Continuity 29
- Physical Topologies 30
- Single Link: Inline Topology 31
- Chapter 3 Topology 32
- Physical Topologies 32
- Topology-Related Parameters 33
- SCE 2000 Configuration 34
- Priority 35
- On-Failure Mode Parameter 35
- Installation and Maintenance 37
- Tools and Parts Required 38
- Site Requirement Guidelines 39
- Site Requirements 40
- Installation Precautions 41
- 4-6 OL-7824-02 42
- OL-7824-02 4-7 43
- 4-8 OL-7824-02 44
- OL-7824-02 4-9 45
- 4-10 OL-7824-02 46
- OL-7824-02 4-11 47
- 4-12 OL-7824-02 48
- OL-7824-02 4-13 49
- 4-14 OL-7824-02 50
- OL-7824-02 4-15 51
- Power Supply Overview 52
- Figure 4-13: DC Power Module 53
- Power Supply Specifications 54
- OL-7824-02 4-19 55
- DC-Input Leads 56
- OL-7824-02 4-21 57
- Reconnecting the Power 58
- OL-7824-02 4-23 59
- 4-24 OL-7824-02 60
- Fan Module Overview 61
- Removing the Fan Module 62
- Replacing the Fan Module 62
- Replacing the Battery 64
- Connecting the Local Console 65
- Setting Up the Local Console 66
- Initial System Configuration 67
- 5-4 OL-7824-02 68
- XAMPLE: 70
- OL-7824-02 5-7 71
- 5-8 OL-7824-02 72
- OL-7824-02 5-9 73
- Type y and press Enter 74
- OL-7824-02 5-11 75
- 5-12 OL-7824-02 76
- Entry Formats 77
- Order of Entries 78
- OL-7824-02 5-15 79
- 5-16 OL-7824-02 80
- Step 8: Configuring SNMP 81
- 5-18 OL-7824-02 82
- OL-7824-02 5-19 83
- 5-20 OL-7824-02 84
- OL-7824-02 5-21 85
- 5-22 OL-7824-02 86
- OL-7824-02 5-23 87
- 5-24 OL-7824-02 88
- OL-7824-02 5-25 89
- 5-26 OL-7824-02 90
- Cabling the Management Port 91
- 5-28 OL-7824-02 92
- OL-7824-02 5-29 93
- Installation 95
- Cabling Diagrams 96
- OL-7824-02 6-3 97
- 6-4 OL-7824-02 98
- OL-7824-02 6-5 99
- 6-6 OL-7824-02 100
- OL-7824-02 6-7 101
- Fiber Specifications 102
- Cabling the GBE Port 102
- OL-7824-02 6-9 103
- Examining the LEDs 104
- Reaching the Device 104
- OL-7824-02 6-11 105
- Installing a Cascaded System 106
- CLI Commands 107
- Link Mode 108
- Monitoring the System 109
- Step 1 From the SCE 2000 110
- OL-7824-02 7-1 111
- 7-2 OL-7824-02 112
- Final Tests 113
- Viewing Configuration 114
- OL-7824-02 7-5 115
- 7-6 OL-7824-02 116
- OL-7824-02 7-7 117
- 7-8 OL-7824-02 118
- OL-7824-02 7-9 119
- 7-10 OL-7824-02 120
- Rebooting the SCE Platform 121
- 7-12 OL-7824-02 122
- Troubleshooting 123
- Troubleshooting Tools 124
- OL-7824-02 8-3 125
- The User Log 126
- Troubleshooting Overview 127
- Troubleshooting Overview 128
- Check the LEDs 129
- SCE 2000 Operational Status 130
- Identifying Startup Problems 131
- 8-10 OL-7824-02 132
- OL-7824-02 8-11 133
- 8-12 OL-7824-02 134
- OL-7824-02 8-13 135
- 8-14 OL-7824-02 136
- OL-7824-02 8-15 137
- OL-7824-02 A-1 139
- A-2 OL-7824-02 140
- OL-7824-02 A-3 141
- A-4 OL-7824-02 142
- OL-7824-02 A-5 143
- A-6 OL-7824-02 144
- OL-7824-02 A-7 145
- A-8 OL-7824-02 146
- Specifications 147
- OL-7824-02 1 149
- Index 150
- OL-7824-02 3 151
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